Urgent Care Location Page Redesign
- We had a hunch that users were getting frustrated with a map on a client website.
- Created a custom event to track “rage clicks” on a client website.
- All the rage clicks were found on the client maps, mobile especially since it needed two fingers to move the map.
- Recommended changing the interaction to a more natural 1-finger touch, accurate location finding including better filtering, and clustering of multiple, close locations for easier location finding.